Shipping & Returns

Our returns policy is in addition to your rights under the Australian Consumer Law because we want you to be satisfied with your purchase. Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.

Returns Policy

If you would like to return your purchase because of a change of mind, The Retail Shop will offer you an exchange or refund provided;

  • You return the item within 7 days of purchase;
  • Provide proof of purchase at the time you return the item;
  • The item must not have been used or damaged in any way including that
    • It is in its original packaging including manuals, pamphlets and all accessories;
    • It is unopened, unused and in its original saleable condition

You should expect to receive your refund within 10 business days from the time the item has been received and inspected by our team.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. 

Shipping

Shipping is limited to within Australia at this point in time. The Retail Shop ships with Australia Post, and Fastway Couriers.
Standard delivery times apply, between 2-4 days for all major capital cities. Remote locations may take slightly longer.

Less than 500g $8.30
Upto 1kg $11.00
Upto 2kg $12.00
Upto 3kg $13.00
Upto 5kg $16.00

 





Tracking is provided with all shipments.

Damaged Items

All items are inspected and photos taken before shipping.

Even though great care is taken in the shipping process, if your item/s arrives damaged, please Contact our Customer Service Team to assess the damage and to work out a solution. You may be requested to provide of photograph of your item/s and /or delivery package to aid a speedy resolution.